Friendly Faces Ready To Take On Any Challenge
The Hub is always a lively and fun place to be. This is entirely due to our team who work tirelessly to cater for our customers' needs.
Robin is most often found behind the Post Office counter and has the illustrious title of Post Master. Robin came to Ambleside as Post Master in 1996 after a 20 year career with the Royal Bank of Scotland. He is a familiar sight at many Lake District events including the Rotary Club, Football Club, Windermere Golf Club and thrives on being part of the community.
"I love the diversity of The Hub and knowing that we're providing a vital service to both the local community and visitors alike."
It's Karen we have to thank for the stunning selection of cards found at The Hub. She strives to find high quality cards that are a little bit unusual with something to fit any occasion. Before starting the business with Robin 12 years ago, Karen had a career in customer service with Nationwide Building Society. During her time in Ambleside, Karen has seen many changes in the area.
"The tastes and demands of visitors to the area have changed dramatically in recent years. Local hotels,restaurants and B & Bs have significantly upgraded their facilites to accommodate the new generation of customer. Ambleside is certainly moving in the right direction to become a world class destination with accommodation to suit every need and budget"
Mo (short for 'human dynamo') is often one of the first people you'll meet behind the Tourist Information counter. She's a former Lake District pub landlady and has been in catering for many years, she really understands what visitors are looking for when visiting the area - her local knowledge is astonishing. If thats not enough, Mo used to teach juggling and believes anyone can learn to become a competent juggler. Mo loves a challenge at work, but her advice to visitors is : "We can help you better if you plan ahead and call us in advance if you can. It gives us a little extra time to help you find the best accommodation or information that will really help you get the most from your visit"
Sharon is a familiar face behind the Post Office counter. Like many of the staff at the Hub, Sharon too has experience of the Lake District hospitality business having run a busy hotel in the centre of Ambleside. She loves the community service aspect of working in the Post Office and believes passionately in the valuable service it provides.
"Even though behind the glass counter, we do get to know many people in the local community. For some people, particularly the elderly, coming to the Post Office and having a little chat with us is the only social interaction they have. We notice if someone has not been in for awhile and often find ourselves making enquiries to check they are ok. Our job is not just about stamps and car tax, its about people and Post Offices provide a valuable service to local communities everywhere.
Elizabeth joined Ambleside Post Office from the busy main Post Office where she spent 13 years. In that time, Elizabeth has come across every question and issue relating to the Post Office imaginable.
"The Post Office probably offers the most diverse range of products and services available in any one place. It's our job to advise and guide our customers so they can get the most from the service. One of the biggest issues I come across time after time, is that many people don't read the forms properly and fail to bring the right documentation for say , passport applications or car tax. My one piece of advice would be, take a little extra time reading the forms and following the precise instructions and it will save you so much time later on."