Terms and Conditions
These Terms and Conditions apply to all transactions between us and
yourself. They do not affect your statutory rights. Please read them
carefully.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
These
Terms and Conditions are governed by English law and are subject to the
non-exclusive jurisdiction of the English courts. We do not accept
amendments to these Terms and Conditions.
Failure by us to enforce
any of these Terms and Conditions will not affect our right to enforce
the rest of these terms and conditions.
Customer Orders
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To
order goods over the telephone or on our website, you must be at least
18 years of age and accept delivery within the UK. All telephone orders
will be acknowledged verbally at the time of order, and all orders
placed on our website will be acknowledged electronically by e-mail.
Please note that verbal and/or electronic acknowledgements do not
constitute order confirmation or order acceptance. Your order will be
accepted and the creation of a legally binding contract between you and
us will take place once the goods have been dispatched or collected.
(Alternatively, we may decline all or part of your order for any reason,
in which case we will inform you in-person or by telephone or e-mail).
When
deciding whether or not to accept your order we may use certain
information about you, including any received from credit reference
agency checks. This helps to protect you and us against fraudulent
transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Prices
The total price payable will be stipulated at the time when you
place your order whether or not the order has been acknowledged. We are
entitled to make adjustments to the price to take account of any
increase in our suppliers' prices, or the imposition of any taxes or
duties, or if due to an error or omission the price published for the
goods is wrong whether or not the order has been acknowledged. We will
inform you of the correct price and give you the opportunity to cancel
the order. All prices are inclusive of VAT but exclusive of delivery
charges which will be payable as indicated at the time the order is
placed.
From time to time the prices displayed on our website may be
different if you are directed to it from a third party website.
Purchases at these prices can only be made on our website and by
arriving on it through a relevant third party website; these prices will
not be available in-store or over the telephone.
Prices, offers and
products are subject to availability and may change before (but not
after) we accept your order. If a product becomes unavailable we may
offer you an alternative.
On occasion, the prices payable and
promotions offered in respect of goods advertised on the website may
differ from those prices and promotions offered at the same time
in-store. We are under no obligation to honour any in-store price or
promotion in the event that they differ from those on the website.
Similarly, our store is under no obligation to honour any website price
or promotion in the event that they differ from those in-store.
Although
we endeavour to ensure that all pricing information on the website is
accurate, occasionally an error may occur and goods may be mispriced. If
we discover a pricing error we will, at our discretion, either: contact
you and ask you whether you wish to cancel your order or continue with
the order at the correct price; or notify you that we have cancelled
your order. We will not be obliged to supply goods at the incorrect
price.
Prices that are reduced for sales and promotions are only valid for the specified period.
Order Processing
Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in to our shop Mon-Sat (excl Bank Holidays).
Security (PAYPAL)
We use the industry leading internet payment company Paypal to
protect your card details and protect us from fraud. The following
security systems are used.
Transaction security. All transaction
information passed between merchant sites and the SagePay VSP Systems is
encrypted using 128-bit SSL certificates. No cardholder information is
ever passed unencrypted and any messages sent to your servers from
SagePay are signed using MD5 hashing to prevent tampering. You can be
completely secure in the knowledge that nothing you pass to the SagePay
servers can be examined, used or modified by any third parties
attempting to gain access to sensitive information.
Encryption and
Data Storage. All sensitive data is secured on SagePay using the same
internationally recognised 256-bit encryption standards used by, among
others, the US Government. The encryption keys are held on
state-of-the-art, tamper proof systems in the same family as those used
to secure VeriSign's Global Root certificate, making them all but
impossible to extract. The data we hold is extremely secure and we are
regularly audited by the banks and banking authorities to ensure it
remains so.
Links to banks. SagePay has multiple private links into
the banking network that are completely separate from the Internet and
which do not cross any publicly accessible networks. Any cardholder
information sent to the banks and any authorisation message coming back
is secure and cannot be tampered with.
Employee access.
No individuals within The Hub of Ambleside or SagePay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.
Security (PayPal)
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
Law
These Terms and Conditions of Sale shall be governed by the laws
of England and you agree to submit to the non-exclusive jurisdiction of
the English courts. We are required by law to inform you that sales can
be concluded in English only and that no public filing requirements
apply. Our VAT number is: 911359929.
All correspondence must be in
English. Our usual opening hours are Monday to Saturday 9.00am to
5.30pm, and Sunday 9.00am to 5.00pm
